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Review Highlights
“Howard's experience in this area really made me feel like my projects (and hours of design) were in great hands.” in 3 reviews
“Not only did Fast SIgns do a great (and fast) job but they were two thirds less expensive than the other estimate we got.” in 3 reviews
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About the Business
Business owner information
Kirby N.
Your business deserves to be seen, and at FASTSIGNS, we can help you with visibility and so much more. We are a custom sign and visual solutions company that can handle a wide variety of your business's needs, including content development, graphic design, and project management. Our visual idea experts offer unmatched insight and will work closely with you to understand your business and develop customized solutions that convey your message.
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- Kelly B.Alexandria, VA024Nov 22, 2021
Really wanted to give this 5 stars but the customer service here is very poor. Initially quoted for a sign and I specifically requested double-sided printing and paid extra for expedited service. I paid in full upfront. Later I receive an email charging over $25 more for printing double-sided.
Not to mention they told me they would call me when my sign was ready. The next day - no phone call. Eventually I contacted them and they advised me they can't always call for expedited service when ready - not what I was told initially.
They do great work if you're willing to put up with changing prices and subpar communication.Helpful 1Thanks 0Love this 0Oh no 0 - Lindsey S.Alexandria, VA0249Dec 20, 2021
When a gift I ordered for a retirement celebration was delayed unexpectedly I was in a race to find someone to print a canvas sign. I googled for local places and found Fastsigns. They responded right away with a proof and Nick worked to create the sign immediately for me. He was wonderful to work with and extremely helpful. They even moved the delivery date up and I was able to give the gift on time. So thankful to Fastsigns and their team, they were outstanding and I really appreciate their kindness and hard work.
Helpful 0Thanks 0Love this 0Oh no 0 - David B.Fresno, CA211May 22, 2020
Kirby and his team did an excellent job for me. They had to go the extra mile for me on a problematic job I sent them. They made it look like there was no problem at all. I live across the country but I was treated as if I was a local. I would highly recommend them!
Helpful 0Thanks 0Love this 0Oh no 0 - Rich G.Columbus, OH387180747Apr 7, 2016
These guys are great and extremely easy to work with. They have made us vinyl outside banners of all kinds, aluminum signs for buildings and even reverse transparent logos for our doors. Howard's experience in this area really made me feel like my projects (and hours of design) were in great hands.
They call to ask a question BEFORE there might be an issue- that's what I like about this location. If they pull the artwork or project up and see there may be an issue they will call with suggestions and try to make sure you get exactly what you expect.
I've been a customer for three years and I can already project two more projects we will use them for this fall.
FastSigns Alexandria, Store #131, deserves each of the 5 stars I give them.Helpful 1Thanks 0Love this 1Oh no 0 - Kirk S.Denver, CO3114Mar 3, 2016
These guys rock! They came through in a pitch with a last minute job I couldn't be happier with. Ask for Howard, his service and support was above and beyond.
Helpful 0Thanks 0Love this 0Oh no 0 - Katherine L.Alexandria, VA266481Nov 3, 2017Updated review
FastSigns reached out immediately after my review, and resolve my issues. Good customer service on the followup.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Kirby N.
Aug 8, 2017
Since Katherine's review we have had a great conversation and have addressed and resolved the communication errors. We definitely look forward to working together on future projects!
Apr 21, 2017Previous reviewI've used FastSigns of Alexandria before, and have had good experiences. However, the sales rep I have been dealing with this time around hasn't lived up to the same standard. I'm disappointed with the customer service. Don't request any type of design service or ask for recommendations because they don't provide any. I asked what sign styles they offered and was directed to an ADA sign website. When I chose a style I thought would fit our community, I was told I couldn't order it as everything on that website were non-customizable stock signage.
Another example of poor customer service, I initially submitted my logo in .png format. Instead of telling me they offer vector conversion services, the sales rep just kept telling me they don't accept .png's and it must be a vector. To me, this seems like something that should have been communicated right away. Once again, delaying the process.
I am sure my signs will be of quality, once I finally receive them, but trying to get them has been a nightmare.
Fast is not a word I would use to describe this company. - David N.Seattle, WA136121Jul 26, 2010First to Review
While I'm no longer in the Alexandria area, when I was there, my signs from FastSigns of Alexandria were always immaculate and built to spec. Kirby is a pro!
Helpful 2Thanks 0Love this 1Oh no 0 - AE Z.McLean, VA09Aug 18, 2010
We contacted the Alexandria shop for a sign removal project. Howard was in charge of the project; he was very helpful, professional and efficient. Not only did Fast SIgns do a great (and fast) job but they were two thirds less expensive than the other estimate we got. Great job!
Helpful 0Thanks 0Love this 0Oh no 0 - Matthew M.Potomac, MD031Aug 21, 2014
Fast Signs did an amazing job on my order and in a timely fashion. While I realize they do a lot of corporate work, this was for a private party. I needed some decorations, etc. and Fast Signs of Alexandria really came through. Their design team delivered exactly what I wanted. The signs look incredible and will really help make the party. Thanks Kirby and staff for your outstanding work!!!!
Helpful 0Thanks 0Love this 0Oh no 0 - Patty K.Alexandria, VA02Jun 28, 2012
Fast Signs has been printing our swim team logos for the past several years. They has always delivered the highest quality product on time and within budget. They took the time to listen to our needs, figured out what worked best for us, and delivered. Their customer service was so outstanding, I will not hesitate to go back for additional work. Highly recommend these guys. They know what they are doing.
Helpful 0Thanks 0Love this 0Oh no 0
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